Official Website

COMPLAINTS BOOK

RUC	Business name	Address
20518738314	Hoteles Estelar del Perú SAC	Av. Alfredo Benavides Nro. 415 Lima – Miraflores

1. Identification of the complaining consumer

Name:

Identification type:

Identification number:

Address:

Telephone:

E-mail:

Are you a minor?

Parent name:

2. Identification of the contracted asset

Complaint type:

Product
Service

Amount claimed:

Description:

3. Complaint detail and consumer orders

Complaint categories:

Complaint
Claim

Detail:

Request:

CLAIM: Disconformity related to products or services.

COMPLAINT: Disconformity not related to products or services or discomfort or dissatisfaction regarding customer service.

*Mandatory Data

*The formulation of the complaint does not prevent to appeal to other types of dispute resolution and it is not a previous requirement to file a complaint to INDECOPI.

*The supplier must repply to the claim or complaint within a period not exceeding fifteen (15) working days, which is non-extendable.

COMPLAINTS BOOK

1. Identification of the complaining consumer

2. Identification of the contracted asset

3. Complaint detail and consumer orders

4. Comments and actions taken by the supplier